Norton is one of the most popular antivirus and cybersecurity providers, offering protection against viruses, malware, and identity theft. But if you’ve recently been billed for Norton and are wondering, “Can I cancel Norton and get my money back?”—the answer is yes, in many cases.
This guide explains how to cancel Norton, when you’re eligible for a refund, and what steps to take to ensure you get your money back.
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Canceling Norton: The Basics
If you don’t want your subscription to renew, you’ll need to cancel auto-renewal through your Norton account:
- Log Into Your Account
- Go to my.norton.com.
- Enter your login details to access your account.
- Access Subscriptions
- Click “My Subscriptions” or “My Account.”
- You’ll see all active Norton services.
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- Turn Off Auto-Renewal
- Find the subscription you want to stop.
- Select “Cancel Renewal” or “Turn Off Auto-Renewal.”
- Confirm and Save Proof
- Norton will send you an email confirming cancellation.
- Save this email for your records.
Refund Eligibility
Canceling stops future billing, but to get money back, you need to meet Norton’s refund policy:
- Annual plans: Usually covered by a 60-day money-back guarantee.
- Monthly plans: May qualify for a refund if canceled within 14 days of billing.
- Special offers or bundles: Some promotional plans may have different refund rules—check your purchase terms.
How to Request a Refund
- Contact Norton Support
- Go to the Norton Support page.
- Choose chat or phone support.
- Provide Your Details
- Account email address.
- Payment method used.
- Date of the recent charge.
- Request Your Refund
- Clearly state that you want to cancel your Norton subscription and get a refund.
- Ask for a case or reference number.
- Wait for Processing
- Refunds usually take 5–10 business days to appear in your account, depending on your bank.
What Happens After Refund Approval?
- You keep protection until expiry: Even after requesting a refund, many users can continue using Norton until the end of the current billing cycle.
- No more renewals: Once auto-renewal is off, your payment method won’t be charged again.
- Reactivation option: If you change your mind, you can log back into your account and restart your subscription.
Final Thoughts
Yes—you can cancel Norton and get your money back, but timing is key. Act within Norton’s refund window (60 days for annual plans, 14 days for monthly plans) and always contact support to make the request.
By canceling properly and requesting your refund on time, you’ll avoid surprise charges and stay in control of your digital security.
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